Odelia Bergh from the Peachtree City Police Department (@PTCfirepolice) says sarcasm is helpful in connecting with an audience (and making a point) on social media. Her team uses it a lot and, perhaps not coincidently, team members have each other’s backs if things go wrong. As for humor, Bergh tells Paul they have a hard and fast rule: “Never post while still laughing. Ever.”
Chelsea Stevens from Georgia Interactive (@GeorgiaGovTeam) told Dustin about the state’s efforts to refine its voice — “informative, fun, and friendly” when engaging the public on social media while keeping it all business for internal audiences.
Angela Thompson described for Anil a five year serial journey through the City of Milton (@cityofmiltonga) to the City of Canton (@CityofCantonGA) that included internal resistance to social media and refashioning the two cities’ messaging.
In a preview of the next three episodes of NSFG, we learn the bottom line in using humor in social media, get pointers on mutual aid among members within your social media team, an advance look at a special episode about “The Town without Uber,” the microwave as surveillance device, and the triumphant return of Boaty McBoatface.
The Governing crew compares notes on the Mayor's Summit at SXSW one last time as they make its way to the airport. We hear from a couple of mayors en route. And David reminds us that, when emergency hits at home, a mayor is duty bound to leave the fun of SXSW and return home.
The rise of Ridealong and becoming your own Mark Cuban. Mayors, with a little help from AOL co-founder Steve Case, played Shark to a group of GovTech Startups during their final official day at SXSW - but remained in the long shadow of Mark Cuban.
Our coverage of the Civic I/O Mayors Summit at SXSW continues with a hard day's conversations about how cities are coming terms with race and immigration. Plus the Governing crew have a few thoughts about all that took place around the policy discussion.
In this second NSFG Extra from the Civic I/O mayors summit at SXSW, J.B. Wogan speaks with long serving US Conference of Mayors Executive Director Tom Cochran, who sketches out a through line from civic innovation to civil rights and back. The governing crew - J.B., David Kidd, and Dustin Haisler - also take to the patio to compare notes on what we learned during day one of the mayor's summit.
Two early arriving mayors, Louisville's Greg Fischer and Christopher Cabaldon of West Sacramento talk about their expectations of the annual technology, music and policy festival in Austin. Fischer wants to talk with the 23 mayors gathered for the Civic I/O Summit at SXSW about the challenges faced by blue cities in red starts during the Trump era. For his part, Cabaldon thinks that public engagement as currently practiced by cities is doing more harm than good.
Recorded before a live audience at Laserfiche's Empower 2017 in Long Beach, CA, NSFG cohost Dustin Haisler talks with leading innovators from state and local government on how process improvements are leading to new ways to deliver service and help the community. Major themes from this episode:
• How to undertake civic innovation with limited resources
• What is on the horizon for new government service models
• Success stories and lessons learned in innovating citizen-centric processes
Bryan Sastokas – CIO and Head of Innovation, Long Beach, California
Tim Nolan, Senior Applications Manager, Collin County, Texas
Ed Yonker, Application Software Manager, County of Franklin, Pennsylvania
The never before posted piloted episode featuring Opportunity Space, a GovTech startup that sought to become the Zillow of government-owned property. Originally produced in August 2015.
The GovTech Social podcast is becoming NSFG - a podcast about applied innovation in state and local government. The name is a play on the warnings you see about content on the Internet being not safe for work - or NSFW. To be clear, NSFG is cubicle-friendly and job critical - there is no sonic nudity to worry about.
But the name was deliberate on our part because we want to have a conversation about where government is going and how it is going to get there. We have been thinking and talking to really smart people about exponential technologies, government’s relationship to data (both open and big) and the citizens’ experience with government. More to the point, the citizens’ experience with you.
Social media is certainly part of the mix. You and this community of govies are, after all, who brought us to the dance. We are in your debt - and look forward to having you with us on this ride into government’s future.